Car shop owners have a lot to juggle when it comes to running an auto repair business. As a customer, an improperly run repair shop can lead to inflated pricing, extended turnaround times and faulty work. While the majority of auto shops these days have a good handle on balancing servicing and pricing, it’s always good to know what to look for when it comes to identifying a well-run auto repair business.
Customer-Friendly Auto Repair Policies
The best auto repair shops strive to exceed the service expectations of the average customer. As such, finding a shop that happily offers customer-friendly policies is a great way to minimize the chances for reduced customer service or unsavory business practices. For example, most reliable shops these days offer free vehicle inspections that result in a comprehensive price estimate. This estimate allows customers to review pricing structures and compare potential costs against rival companies. If an auto shop offers competitive pricing and is confident about their repair skills, then a free price estimate should only serve them favorably in the eyes of potential customers.
Other customer-friendly policies may include loyalty discounts, money-back guarantees and guaranteed turnaround times.
Auto Repair Business Recommendations
Good auto repair shops know that word of mouth is an important tool when it comes to operating a profitable business. Because of this, the best shops go above and beyond to make sure each and every one of their customers are happy. As such, asking friends, family or co-workers for recommendations on repair shops will likely yield several trustworthy and reliable car shops in your area. When talking with your friends, be sure to ask for details on why they liked or did not like a particular shop. This will help you make a more informed decision when faced with recommendations for several different shops.
Experience and Longevity of the Auto Repair Business
Has that auto repair business around the corner from your house been in the neighborhood for decades? If so, then this may be a good sign. An auto shop that has been in business for years indicates that they satisfy the needs of customers in such a way that they want to keep coming back. Of course, that’s not to say that new shops are not to be trusted. Within the shop itself, experience level of the mechanics themselves is just as important. Asking questions about ASE certification and training specializations can help identify the most qualified shops for your specific repair.